Job openings for Air Ticketing Executive in Itanagar Silchar Cachar Patna

Job Summary:
The Air Ticketing Executive is responsible for managing flight bookings, reservations, and ticket issuance for domestic and international travel. The role involves handling customer inquiries, providing fare quotations, processing payments, and ensuring compliance with airline policies and travel regulations. The executive acts as the primary point of contact between customers and airlines, ensuring a smooth and satisfactory booking experience.
Key Responsibilities:
🧭 1. Flight Booking & Ticketing
Handle flight reservations, ticket issuance, reissuance, and cancellations through Global Distribution Systems (GDS) such as Amadeus, Galileo, Sabre, or Abacus.
Verify passenger information, travel routes, and fare accuracy before ticket issuance.
Manage Passenger Name Records (PNRs) and ensure timely updates and confirmations.
Process refunds, date changes, and ticket exchanges as per airline rules and policies.
💬 2. Customer Service & Communication
Interact professionally with clients to provide flight options, fare quotes, and travel advice.
Respond to queries regarding baggage rules, flight schedules, and visa requirements.
Handle customer complaints and resolve booking issues promptly.
Maintain high levels of courtesy, patience, and professionalism in all communications.
📊 3. Documentation & Coordination
Maintain accurate records of bookings, sales reports, and customer details.
Coordinate with airlines, consolidators, and travel partners for group bookings or special services.
Ensure that all travel documentation (tickets, itineraries, receipts, and invoices) is delivered accurately and on time.
Reconcile daily ticket sales and prepare financial or audit reports when required.
⚙️ 4. System & Policy Management
Keep updated with changes in airline fares, schedules, and reservation systems.
Ensure compliance with IATA and airline regulations, refund policies, and security procedures.
Stay informed about travel restrictions, visa requirements, and COVID/travel advisories when applicable.
Qualifications and Requirements:
Minimum qualification: 10+2 (HSC); Bachelor’s degree in Travel, Tourism, or Hospitality preferred.
Diploma or certification in Air Ticketing / IATA / Travel & Tourism is highly desirable.
1–3 years of experience in airline ticketing or travel agency operations preferred.
Proficiency in GDS systems (Amadeus, Galileo, Sabre, Abacus).
Strong computer literacy (MS Office, Email, CRM tools).
Excellent communication, interpersonal, and customer service skills.
Attention to detail and ability to work under pressure.
Key Skills:
Airline reservation and GDS proficiency
Ticketing and fare calculation
Customer relationship management
Problem-solving and multitasking
Knowledge of IATA codes and travel documentation
Communication and teamwork
Accuracy and time management
Behavioral Attributes:
Courteous and professional demeanor
Patience and adaptability
Team spirit and collaboration
Integrity and confidentiality
Positive attitude and willingness to learn
Performance Indicators:
Accuracy and timeliness of ticket issuance
Customer satisfaction and feedback ratings
Sales targets and revenue contribution
Compliance with airline policies and travel regulations
Efficiency in handling booking amendments and cancellations