Job openings for Ground Staff in Rajahmundry Guwahati Ahmedabad

Position Overview
Ground Staff are responsible for handling all passenger and aircraft services at the airport. They ensure the smooth running of flight operations by managing check-in, boarding, baggage, and overall customer assistance. The role involves maintaining safety, punctuality, and a high standard of customer service to enhance the passenger experience from arrival to departure.
Key Responsibilities
Passenger Handling
Greet passengers courteously and assist them through the check-in, security, and boarding process.
Verify travel documents such as tickets, visas, and identification.
Issue boarding passes, seat allocations, and baggage tags.
Handle inquiries, resolve passenger issues, and provide accurate flight information.
Assist special passengers — elderly, unaccompanied minors, and persons with reduced mobility (PRM).
Baggage & Cargo Management
Ensure correct tagging, loading, and unloading of baggage.
Monitor weight restrictions and baggage policies.
Manage lost or damaged baggage claims professionally.
Coordinate with cargo departments for shipment loading/unloading when required.
🛫 Flight Operations Support
Coordinate with cabin crew and pilots for smooth turnaround operations.
Monitor flight schedules, gate changes, and delays, and communicate updates promptly.
Manage boarding gates, announcements, and final call procedures.
Assist in marshalling aircraft on the ramp (if trained).
🧠 Administrative & Technical Tasks
Maintain passenger and flight records accurately.
Use airline software systems (Amadeus, Sabre, Galileo, etc.) for ticketing and check-in.
Prepare daily activity and performance reports.
Handle cash transactions for excess baggage or ticket changes.
🦺 Safety & Compliance
Ensure compliance with airport safety regulations and airline security procedures.
Report suspicious activity or safety hazards immediately.
Participate in safety drills and training programs.
Maintain cleanliness and orderliness in assigned work areas.
Required Skills & Competencies
Excellent communication and interpersonal skills.
Strong customer service orientation.
Good problem-solving and decision-making ability.
Ability to work under pressure and in a fast-paced environment.
Basic computer knowledge and familiarity with MS Office or GDS software.
High level of professional grooming and discipline.
Team player with adaptability to shift work (24x7 operation).
Educational Qualification
Minimum: 10+2 / Diploma in Aviation, Travel & Tourism, or Hospitality.
Preferred: Graduate degree in any discipline.
Certification in Ground Handling / Airline Operations is an added advantage.
Experience
Fresher or 0–6 years experience in airline or airport operations preferred.
Experience in customer service, hospitality, or travel industry is beneficial.
Working Conditions
Rotational shifts including nights, weekends, and holidays.
Standing for long durations and handling physical tasks (like lifting luggage).
Working in both terminal and ramp (outdoor) areas depending on assignment.